If you're having trouble creating your Numa bank account, you can check for these common mistakes:
Internet Connectivity: Check your Wi-Fi or mobile data connection and try again. If the issue persists, consider switching networks or restarting your router.
Verification Code Delays: Ensure you have access to the email account provided during sign-up. Check both the inbox and spam folder for the verification email. Wait for a reasonable amount of time, if the email doesn't arrive, try requesting a resend or contact customer support for assistance.
Phone Number Verification: Ensure you enter a valid Jordanian phone number. Double-check the number for accuracy, including the country code.
ID Scanning Errors: Make sure you're following the ID scanning requirements. Place it on a flat, stable surface and within the designated frame on the screen. Ensure there are no reflections or glare, and the information is clear and not expired. Clean your camera lens if needed.
Selfie or Short Video Submission Issues: Ensure you are in a well-lit area and follow the instructions for taking a clear photo or video. Avoid wearing accessories that obscure your face, and ensure your face is clearly visible in the image or video submission.
Submission Errors: Double-check all the information entered for accuracy. Ensure all required fields are filled out correctly. If encountering errors, review the guidelines and try again. Contact customer support for assistance if needed.
Verification Issues with Numa and Bank al Etihad App: Before you try verifying your Numa account on the Bank al Etihad app, double-check that you haven't already registered your Numa account there. Also, if you're verifying as a Bank al Etihad user, make sure you're an active customer and have the latest Bank al Etihad app version installed on your device.
Unable to Log In with Email Address or Password: Double-check that you've entered the correct email and password associated with your account. If you're still unable to log in, try resetting your password. Click on "Log In" > "Lost Password?" and enter your registered email. You'll receive a password reset link in your email inbox.
Remember, we're here to assist you every step of the way, ensuring that you fully enjoy the perks of your new Numa bank account. Feel free to reach out to Numa's customer support for any assistance you may need.