Our privacy policy describes how we hold and process your personal information
We at Tomahawk for Programming make sure that everything is built on community values. We see every customer as one of our own and respect protecting your privacy. We want you to understand how we use your personal information to give you the solutions and services you need. If you have any questions, speak to us through our app, over the phone by calling +962 6 2220 842, or email us at hello@usenuma.com.
If we change the way we process and use your personal information, we’ll let you know right away by email and by updating our website.
What do we hold about you?
We gather and process personal information throughout our journey together to keep your account safe and secure. Here’s what we hold about you:
Information you submit through our app or website. This may include:
Your name, address, date of birth, and contact details.
A photo of you; whether passport photo or selfie on the app.
Your education and employment history.
Your account details and transaction history with us
Information about your financial status, like your personal wealth, assets and liabilities, proof of income and expenditure, credit and borrowing history, and needs and goals
Information on how you use your phone and what you permit us to access.
Your IP address or operating system.
Your smart device’s information.
Your geolocation coordinates.
Your security authentication.
Your mobile network.
Web site visits.
Spending behavior.
Biometric data like your physical, physiological, or behavioral characteristics (For example, we use voice recognition or similar technologies to help us prevent fraud and money laundering).
Information from social networks or online accounts. This means your online profile and social media activity.
When and why do we ask this information from you?
Besides the information you share with us, we gather and hold personal information about you, your business, and transactions when:
Signing a contract.
Opening an account with us and asking for a certain product/ service.
We're required by law to collect and process certain personal information about you.
Where it is under our legitimate interests, without harming yours, nor fundamental rights and freedom.
To keep our services up and running, manage our business and financial affairs, and protect our customers, employees and property. This may include processing your information to:
Give you the best products and services.
Make responsible decisions, perform data analysis, data matching, and profiling.
Other parties who provide services to you or us.
Public sources such as the press and online search engines.
What are your rights?
You have a number of rights over personal data that we hold about you. You have the right to:
Ask us to stop processing your personal information if you don’t agree with the way we’re using it. We’ll stop processing your information unless it overrides our legal obligations (Just to let you know that if we stop processing your information, we may no longer be able to operate your account and provide you with our products and services).
Make us correct your personal information if it’s inaccurate.
Access the personal data we hold about you, or get a copy of it.
Withdraw consent you’ve given us for your personal information at any time.
Who do we share your personal information with?
We guarantee to keep your personal information confidential, except in the following cases:
You’ve given us the green light to do so.
It’s needed for our services and offerings.
We’re required by law enforcement agencies, judicial bodies, government entities, tax authorities, or regulatory bodies worldwide.
With other banks and third parties, where it’s required by law to recover funds that entered your account because of misdirected payments.
With third parties providing services to us like:
Market analysis and benchmarking organizations.
Correspondent banks.
Agents and sub-contractors.
With debt collection agencies.
With credit reference and fraud prevention agencies.
With third party organizations that provide you with benefits or services like:
Insurance services.
Credit cards.
Cybersecurity services.
It’s required for a proposed sale, reorganization, transfer, financial arrangement, asset disposal, or other transaction relating to our business and/or assets held by our business.
It’s through an anonymous form as part of statistics or other aggregated data shared with third parties.
Where permitted by law or is necessary for our legitimate interests or those of a third party.
If the information is incorrect, or if we suspect any fraud, then we’ll have to pass this on to fraud prevention and law enforcement agencies.
How long do we keep your information?
We will keep your data for as long as you bank with us, and for 10 years after that, as required by the law.
The saved records we hold about you help us serve you better. We’ll be able to get back to you with answers to your questions or complaints, provide you with the services you need, and protect you from fraud.
Holding your data is in compliance with legal and regulatory requirements. They’re kept as evidence for our business activities and help us demonstrate that we’re meeting our responsibilities.
We may keep your information for a longer period of time. Particularly if there is an order from the court or an investigation by law enforcement agencies or our regulators. This is to make sure that we’re able to produce records as evidence, whenever they’re needed.
How do we keep your data safe?
We’ll make sure that your account and personal information are always safe and secure, especially with third parties that act on our behalf. We’re always investing in new technologies to protect your money from fraud. We also want you to be safe and alert when it comes to scams and tricks.