To ensure successful scanning of your Jordanian National ID, please ensure the following:
The ID is in good condition and the information it contains is clear
The ID is scanned in a well-lit environment
There is no light reflection or glare on the ID when scanned
The camera lens should be clean
That the ID is placed on a flat, stable surface
The ID is positioned within the frame shown on the screen
Please note that only a Jordanian National ID can be scanned, and no other documents are supported for scanning.
If you're receiving an error message while scanning your Jordanian National ID that doesn't seem related to any of the other points mentioned above, please contact our customer support team for assistance. Make sure to take a screenshot of the message or share the exact message you encountered so that our team can assist you effectively.